Refund policy

Last Updated: September 11, 2026

At TableLoom, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days in accordance with the terms below.

30-Day Return Policy

We offer free returns within 30 days of delivery.

To be eligible for a return, the item should be in substantially the same condition in which it was received and should include any original packaging, accessories, or components supplied with the product where reasonably possible.

To request a return, please contact our customer support team at:

Email: support@tableloom.store
Phone: +1 585-610-6332

Please include your order number, the item you wish to return, and the reason for your return. Our customer support team will provide the applicable return instructions.

Please do not send a return to our business address without first contacting us and receiving return instructions. Returns sent without authorization may experience processing delays.

Free Returns

Eligible returns made within the 30-day return period are free of charge. When applicable, TableLoom will provide return instructions or a prepaid return method.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@tableloom.store.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the matter and provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return where required for hygiene, safety, customization, or applicable legal reasons. Items that have been materially altered, intentionally damaged after delivery, or returned in a condition substantially different from the condition received may also be ineligible.

If you have questions about the eligibility of a particular item, please contact us before initiating a return.

Exchanges

If you would like a different product, size, style, or variation, please contact our customer support team. Depending on availability and the circumstances of the order, we will provide the appropriate exchange or return instructions.

Refunds

Once your eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Original expedited or optional shipping charges, if any, are generally not refundable unless required by applicable law or the return results from an error on our part.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@tableloom.store. We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact

For questions concerning returns or refunds:

TableLoom
1919 OAKWELL FARMS PKWY SUITE 200
SAN ANTONIO, TX 78218
United States
Email: support@tableloom.store
Phone: +1 585-610-6332